“With NetSuite, we now have a single business system that has given us new insights into our business by enabling us to look at ecommerce, inventory, and sales metrics in real time. “As we reviewed new business opportunities, we realized we were constrained by inefficient processes and needed to rethink our systems,” said Andrew Yonke, CEO, Chicago Music Exchange. After careful evaluation, Chicago Music Exchange replaced QuickBooks and Lightspeed with NetSuite to help automate its i nventory management and ecommerce operations, improve visibility across its organization, and enhance decision making. To help ensure it could continue to help customers quickly and easily find the perfect gear as demand soared, Chicago Music Exchange needed to streamline its operations which included disparate IT systems, a 20,000-square-foot warehouse, and more than 15,000 SKUs. Since 1990, Chicago Music Exchange has served as a premier destination for musicians globally and now ships more than 120,000 instruments annually from its store in downtown Chicago and through its three ecommerce channels. With NetSuite, Chicago Music Exchange has been able to take advantage of an integrated business system to enable increased productivity and profitability as it grows its in-store and digital presence. Chicago Music Exchange, a premier authority on vintage, new, and used music equipment, is working with Oracle NetSuite to serve musicians, collectors, and friends who want straight answers expertise and first-hand knowledge.
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